Terms and Conditions
Who designs and sells Flow products?
with registered office at Korunní 2569/108, Vinohrady, 101 00, Prague
VAT number: CZ05939721
Where to send letters, packages and goods?
Vítězslava Nezvala 125/6,
Jablonec nad Nisou,
Money back guarantee
If you are not satisfied with Flow for any reason, you can return the last package you purchased and not received yet and we will refund its full price. You can find out how to claim the guarantee here.
You can pay for the goods:
• By credit card, transfer
• Cash on delivery
We will be happy to deliver the goods to you:
• To the selected Post Office branch
• The most advantageous transport service to the address
The goods are usually dispatched the next day, and then delivered to you in 2-3 working days. We will inform you of any delay.
We will send you documents related to the goods, a tax receipt and a Flow manual for maximum effective dosing and other tips to the email address you provided.
Information on the website and prices
We guarantee all information on our website. The same applies to photos and product descriptions.
Prices are generally inclusive of tax.
Complaints and withdrawal from the contract
In addition to the money-back guarantee, you also have the option to claim the goods. In this case, immediately upon delivery of the defective goods, inform us about the use of this option. Send the goods to the above address of the establishment and fill out the form on the website. If you take the package to any delivery branch of Zásilkovna and say the code 94788350 , the goods will reach us for free.
We will evaluate the complaint no later than five working days after the goods have been delivered to our premises, and we will inform you of the result at the same time within this period.
In addition to complaints, you have the right to withdraw from the contract within 14 days of delivery of the goods. In this case, send the goods back to us in their original condition, complete and without signs of damage or wear, to the above address of the establishment and fill out the form on the website. We will send the money to your specified bank account within five days of delivery. If you take the package to any delivery branch of Zásilkovna and say the code 94788350 so the goods will reach us free of charge.
When using the money-back guarantee, complaint or withdrawal from the contract, you only pay for the return shipping, and only if you do not use the option of free delivery at any branch of Zásilkovna, but choose another method.
Cancel an order
You can cancel your order at any time before receiving the goods. In this case, contact us at tym@f low-nutrition.cz and state the number of the order you want to cancel and the number of the account to which you want to return the money. We will send you the money within five days of canceling the order.
If we deliver goods with any deficiencies or defects, we will be happy to exchange them for new ones or refund your money. Just contact us at tym@f low-nutrition.cz , describe the defect and your preferred method of solving it. However, the condition for the removal of the defect is the exercise of this right within two years from the delivery of the goods and the defect must not have arisen through your fault.
Purchase via e-shop
By purchasing goods through our e-shop www.flow-nutrition.cz , you agree to the use of remote communication means (web, email and telephone). You cover these costs yourself, and they do not differ in any way from your basic rate.
The purchase can be made in the Czech language and only under the conditions specified by us.
Your personal data
You can find all the information here. We promise to treat your personal data as our own. Don't expect any spam from us.
You have the right to be informed of what data we record about you, and you are entitled to change this data, or express your disagreement with its processing in writing.
We will only send you business communications and information about our activities if you request them. You can withdraw your consent to be sent at any time.
Dispute resolution and legal regulation
Mutual disputes arising from this purchase contract are resolved by general courts.
Other matters not mentioned here are governed by the Civil Code (No. 89/2012 Coll.) and other legal regulations, as amended by later legal regulations.
The contract and related issues are governed by Czech law.