Terms and Conditions
Who develops and sells Mindflow products?
based in Korunní 2569/108, Vinohrady, 101 00, Praha
Where can you contact us?
Where to send letters, parcels, and goods?
Jablonec nad Nisou 466 01
Money Back Guarantee
If you are not satisfied with Mindflow for any reason, you may return the last package you purchased and have not yet finished, and we will refund the full price. Find out how to apply the guarantee here.
• Credit card, bank transfer
• Cash on delivery
We will be happy to deliver your order:
• To the selected branch of Packeta
• Using the most convenient shipping service to your address
We will send you the documents related to your products, the invoice, the Mindflow manual for the most efficient dosing, and other tips to the email address you provide.
Website information and prices
We guarantee all information on our website. The same applies to photographs and descriptions of our products.
Prices include tax.
Complaints and withdrawal from the contract
In addition to the Money Back Guarantee, you also have the option to complain about the goods. In this case, please inform us immediately upon delivery of the damaged goods to use this option. Please send the goods to the above mentioned address of the company and complete the form on our website. If you take the package to any delivery branch of Zásilkovna and tell the staff this code: 94788350, the goods will be delivered to us free of charge.
We will evaluate the complaint no later than five working days after delivery of the goods to our address, and we will inform you of the result within this period.
In addition to the complaint, you have the right to withdraw from the contract within 14 days of delivery of the goods. In this case, please send the goods in their original condition, without any signs of damage or wear and tear, to the above address and fill in the form on our website. We will send the money within five days of delivery to the bank account you specify. If you take the package to any delivery branch of Zásilkovna and tell the staff this code: 94788350, the goods will be delivered to us free of charge.
When using the money-back guarantee, complaint, or withdrawal from the contract, you only pay the return shipping costs, and only if you do not use the option to deliver the parcel to us for free at any branch of Zásilkovna, but choose another way.
You can cancel your order at any time before you receive the goods. In this case, please contact us at firstname.lastname@example.org with the order number you wish to cancel and the account number to which you wish to return the money. We will send you the money within five days of cancelling your order.
If we deliver goods to you with any shortcomings or defects, we will gladly exchange them for new ones or refund your money. Just contact us at email@example.com, describe the defect and your preferred method of resolution. However, you must exercise this right within two years of delivery and the defect must not be your fault.
By purchasing goods through our e-shop, you agree to the use of long-distance means of communication (web, email and telephone). You cover any these costs, which are no different from your basic rate.
Purchases can only be made in the Czech language and only under the terms and conditions stated by us.
Your personal data
All information can be found here. We promise to treat your personal data as if they were our own. Do not expect any spam from us.
You have the right to be informed about what data we keep about you and you have the right to change this data or to object to its processing in writing.
We will only send you commercial communications and information about our activities if you request them. You can withdraw your consent to receive these at any time.
Dispute resolution and legislation
Disputes arising out of this contract of sale shall be settled by the general courts.
Other matters not mentioned herein shall be governed by the Civil Code (No. 89/2012 Coll.), and other legal regulations, as may be amended from time to time.
The contract and related matters are governed by Czech law.